Get knowledgeable support when you need it
As a long established company with low staff turnover, we can offer our customers a stable and continual level of service. We can become a fixed point of reference for applications that outlast the project teams and suppliers that implemented them. By careful co-ordination of business requirements Savant will support and maintain applications so that they remain relevant and useful to the organisation.
Savant’s support and maintenance services can be used for either bespoke or packaged products, whether they were developed by Savant, by an in-house team or by a third party. Backed up by our mature, ISO9001 accredited Quality System, Savant’s service level agreements are our guarantee that your systems are available when you require them.
The level of support your system requires will vary depending on:
- Its importance
- Its maturity
- Its rate of change
- The demands put on it
- The way it was developed.
Savant offers a tiered set of support services, from which the level and scope of support you require can be chosen. Each tier has its own advantages but all have the same underlying benefits. Characteristics from separate categories can be mixed to produce a bespoke service
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