Savant’s I.T. services team works with small- and medium-sized organisations, and since 1992 has been supporting national infrastructure projects – helping them get the best from their technology investment.
Our Savant I.T. CARE technical support service has built a reputation for reliability and value. Customers gain peace-of-mind; knowing their IT system is in safe hands.
Users of Savant’s I.T. CARE technical support service typically experience: an improvement in the quality of their support – with greater system up-time; a reduction in the overall cost of ownership of their systems; and as a result, gain an edge on winning more business.
We approach every prospective client in a similar way:
- We start with a discovery session
- We review your goals and business needs
- We recommend a service level to match
Our helpdesk is staffed by our technicians who are friendly, as well as skilled, and you can rest assured they talk in plain English rather than techno-babble.
Our experience shows that over 90% of I.T problems can be resolved by the helpdesk – so removing the need for a user to wait for desk-side support. There are however occasions when the problem can’t be resolved remotely, so we arrange for one of our field technicians to visit on-site.
Savant I.T. CARE technical support provides you with:
- Known costs
- A single point-of-contact for all IT issues
- Established procedures
- Proactive advice
- Multi-site support
- Peace of mind