Savant’s IT services team works with small- and medium-sized organisations, and since 1992 has been supporting national infrastructure projects, helping them get the best from their technology investment
Our Savant IT CARE™ technical support service has built a reputation for reliability and value. Customers gain full peace-of-mind; knowing their IT system is in safe hands.
Users of our acclaimed Savant IT CARE™ technical support service typically experience an uplift in the quality of their support with greater system uptime, a reduction in the overall cost of ownership of their systems, and as a result gain an enhanced ability to win more business.
We approach every client organisation in the same way, regardless of size:
- We start with a discovery session
- We review your goals and business needs
- We recommend a service level to match
Our Helpdesk, available during standard office hours, is staffed by our technicians who are friendly as well as skilled and you can rest assured they talk in plain English rather than techno-babble.
Our experience shows that over 90% of problems reported can be resolved very quickly from the Helpdesk so removing the need for a user to wait for desk side support. There are however occasions when the problem can’t be resolved remotely so we arrange for one of our field technicians to visit the client’s office.
Savant IT CARE™ technical support provides you with:
- Known costs
- A single point-of-contact for all IT issues
- Established procedures
- Proactive advice
- Multi-site support
- Peace of mind