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Software Support

Support is an integral part of all Savant products.

Support can be provided for weekends, office hours, out-of-hours or 24/7.

Our dedicated team of support staff provide:

  • Problem solving over the 'phone
  • User guides and help systems
  • Training courses and training manuals
  • Database amendments and updates
  • Advice on using your software to its best advantage
  • An opportunity to discuss future enhancements and additional requirements

Below is a selection of feedback from customer satisfaction surveys and emails received by the Savant support team.

I love Donor Management !!

From: *********@***.nhs.uk [mailto:********@***.nhs.uk]
Sent: 01 Nov 2007 11:56
To: ********@savant.co.uk
Subject: Donor Management

I LOVE DONOR MANAGEMENT !!!!!!!!

It may not be as colourful as the national call centre, but it does so much more.

How FAB is it to have a donor drop-down menu at the top of the page - today I was cancelling 4 donor appointments, then had to do some other Pulse stuff, then go back in to rebook appointments on another day - I didn't have to retype ID numbers, as they were already there!!

I also love that fact I don't have to work out when a donor is next eligible
to donate - there it is in massive blue writing.

Thank you for making my work life easier.

J****** S****

Excellent quality training material

From: *********@***.nhs.uk [mailto:********@***.nhs.uk]
Sent: 28 Mar 2007 10:22
To: ********@savant.co.uk
Subject: training materials for G02

Excellent quality traing material. This should make presentations a lot easier.

A huge thank you.

H*****

A simple message of thanks

From: *********@***.nhs.uk [mailto:********@***.nhs.uk]
Sent: 17 Oct 2006 16:06
To: ********@savant.co.uk
Subject: Donor appointments development

Ian

A message of thanks for all the hard work and dedication you and your collegues have put into developing the on-session application for Donor Appointments.

I have heard nothing but praise for the development.

With these firm foundations, I'm sure we will sail through the next phase ready for implementation.

Many thanks.

Regards
S****

Regarding the stunning Pulse module known as Session Management

From: *********@***.nhs.uk [mailto:********@***.nhs.uk]
Sent: 24 May 2006 14:14
To: ********@savant.co.uk
Subject: Highlights of User Assessment

I just wanted to let you all know how much fun I've had playing with the stunning Pulse module known as Session Management.

The highlights are:

1) Bulk Update - this is going to save us so much time. It also reduces the risk of human error.

2) Search Filters - at first sight the search filters page can look a bit daunting. However, being able to set-up and save personal searches will alleviate this and in the real world be a 'god-send'.

The whole programme is so user-friendly and the above points are just my absolute favourites.

L**

A Hematos user's joy and jubilation at the ease of loading data into the database

From: *********@***.nhs.uk [mailto:********@***.nhs.uk]
Sent: 05 May 2005 07:21
To: ********@savant.co.uk
Subject: RE: Loading Tables

Yes, yes, yesssss!!!!!!

Please see attached, in order to explain joy and jubilation :-) Huge thanks J***.

Right, I'm off to vote and then will try to get all the other data into the table.

H****

Testimony from a very, very excited Pulse user about fantastic Savant software

From: *********@***.nhs.uk [mailto:********@***.nhs.uk]
Sent: 24 February 2005 11.28
To: ********@savant.co.uk
Subject: RE: Listing Donors

Just wanted you to know that yesterday I received a phone call from one of my colleagues in Bristol regarding the List Donors facility in Panel Management.

She was very, very excited. She used it for a real live job - drilling down to a really specific set of donors and then exporting them to Excel. Fantastic!

Thank you from us all...

L**

Positive feedback from a Medirisk customer satisfaction survey

Q. How do you rate our advice and technical help?
A. "I have always received excellent advice and support from Savant."

Q. How do you rate the amount of contact we have with you?
A. "I feel the amount of communication we have with you is excellent and very professional."

Thank you, thank you. Comments from a NBS customer satisfaction survey

Q. How do you rate our support team's responsiveness?
A. "The relationship between the NBS Service Desk and the Savant support team is strong. Other major suppliers often find it difficult to meet the standards you have set and we have now come to expect."

Q. Any other constructive comments?
A. "Thank you, thank you, thank you. We couldn’t be so good, without the superb support we get from the Savant support team."

Written copies of these testimonies are available on request, simply contact us.